Welcome to Prabhu Chat's privacy policy. We commit to respecting your privacy and safeguarding your personal information. We have designed Prabhu Chat for a corporate B2B setup to deal with businesses, not individual users. When we use the term "you," we refer to both individuals who communicate with us as representatives of our customers and individuals.
It is essential that you read the privacy policy and the terms and conditions thoroughly. We may provide any other fair processing privacy statement on particular occasions when we gather personal information about you, so that you are fully informed of why and how we are processing your data.
Prabhu Chat is a chatting software for corporates that helps keep track of work and other activities. This policy covers how Prabhu Chat software treats personal/business data received by the software and the website.
The availability of two types of this software's use influences the collection and authority of the attached data. In type 1, where offline chat is accessible, the data remains with the client company in its entirety and not with the chat creator. Meanwhile, type 2 of this chatting software comprises online data and also remains with the chat creator company.
The software runs on two processes only on desktops---manual and automated---and records time, every cursor movement, and auto-tracking based on the chosen setting. This usage information is your interaction with the Prabhu Chat Software. The usage of social media is only tracked if it is part of the work profile, and is allowed by the client.
It is important to note that this software cannot be accessed by all; only the parties with the key can operate on it.
This makes it safe for only authorised individuals to operate it.
The personal data or the information you provide us on account registration, like name, email address, and payment information is collected to keep record of the user details. The information, like the content or the attachments, that you contact us with is also collected and kept safe.
The information collected is used to provide and improve the services we offer, along with developing updated versions to protect and enhance the user experience.
The information can be used to control ad space. Our clients can place ads on free plans, but no third party is authorised to add promotions of any sort. The website and software can be accessed by the authorised managers or designated admin(s) of the company, with strict adherence to the privacy policy.
With rigid conformity to confidentiality and security measures, minimum required information is shared with the service providers to maintain and process virtual infrastructure, payments, storage, and hosting services.
Lastly, if you permit, the data you provide to us during account registration is processed and used to communicate updates, doubt resolution, and other relevant information.
Cookies help us serve you better. They help us remember the information searched and recognise the individual's pattern to serve him/her better. Our website consists of both temporary and mandatory cookies. Certain features can be unlocked while using cookies, allowing us to give you complete visibility and trust.
It binds the visitor or user to a single session with a default expiration period of 6 months. It must be noted that cookies aren't used for tracking purposes; instead, they are used for other functionalities like chatbots, personalisation, ads, and session management.
The user is at liberty to accept or decline our cookies. Our site might include external links. Before following them, it is advised to go through the policies of the website in question. This is to know about the process followed by the external website regarding the usage of your personal data.
As mentioned earlier, limited data can be accessed by third-party service providers to provide services or perform tasks on our behalf. The individual shall be assured that the data shared is in compliance with our confidentiality and privacy policy.
In case of any criminal investigation, judicial summons, or legal complication, we may disclose the data to authorised third parties, such as the government or concerned public authorities.
It is vital for us to get your consent to collect and use the personal or business data that an individual comes across in connection with our website or software. By using our software or the website, the aforementioned consent is implied on behalf of the users in adherence to the privacy policy.
If our privacy policy changes or updates, the user or the designated admin(s) will be informed beforehand to keep everything transparent. The consent of our users and clients matters regarding the data concerned.
The software user or website visitor is entitled to choose or opt out of the non-essential communication we provide. This may include promotional or marketing-related information circulated from time to time. However, significant information like payment status, plan upgrades, etc., will all be communicated from our designated channels to your email addresses.
If a person wishes to opt out of the optional information recipient list, they can contact us through our website.
If you have any grievance or dispute you have unknowingly faced, please contact us through our website. We assure you of swift redressal, so we can start working more promptly again together.
If you have feedback for us to improve or any queries you might face while using our software, please contact us through our website. We assure you that we'll actively address the issue and improve the experience that we offer.
The safety of our users and visitors is crucial for our organisation. We are committed to performing our business in accordance with the policy mentioned here. Maintaining the protection and confidentiality of our concerned users is our primary objective, and we assure you that we will keep it safe that way.